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31 May 2021

Operational guidelines for Businesses on Remediation of Migrant-worker Grievances

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The Operational Guidelines for Businesses on Remediation of Human Rights Grievances (the “Guidelines”) are created to primarily help companies and industry groups to develop voluntary programmes to remediate worker grievances, especially with regard to addressing human rights concerns of migrant workers in international supply chains. Given the number of stakeholders involved in any particular industry or region, the Guidelines are also relevant to the work of other interested third parties, including International Organizations, Non-Government Organizations (NGOs), community-based organizations (CBOs), civil society organizations (CSOs) and worker groups.  

The recommendations provided by these Guidelines are grounded in industry and international best practices for compliance and advancement of human rights, including the United Nation’s Guiding Principles on Business and Human Rights (“UNGPs”).  According to the UNGPs, all types of businesses can advance and support the human rights of its workers by establishing or participating in a remediation programme that offers remedies and resolution to affected workers.  

  • Preface 
  • Introduction 
  • Purpose of the guidelines 
  • Remediation programmes: Definition and goals 
  • Criteria for effective remediation monitoring 
  • Guiding Principles on Business and Human Rights
  • Practical guidance for effective remediation programmes 
    • Step 0: Building trust 
    • Step 1: Submitting and receiving the grievance 
    • Step 2: Verifying the grievance 
    • Step 3: Investigating the grievance and determining response 
    • Step 4: Redressing the grievance (Design remediation action plan) 
    • Step 5: Implementing and monitoring the remediation 
    • Step 6: Closing the incident 
    • Step 7: Incorporating feedback and evaluating results 
  • Key Policies for effective remediation programmes 
  • Conclusion 
  • Appendix I: Applicable Malaysian law 
    • Malaysian law: Guidance for remediation and monitoring 
      • a. ATIPSOM 
      • b. The Federal Constitution of Malaysia 
      • c. Penal Code (Act 574) and Criminal Procedure Code (Act 593) 
      • d. Other relevant legislation 
    • Malaysian State-based systems 
  • Appendix II: Migrant workers in Malaysia 
    • Demographic of migrant workers 
    • Forced labour in Malaysia 
  • Appendix III: Migrant workers and the palm oil industry in Malaysia 
    • Considerations for remediation programmes in Malaysia’s palm oil industry 
  • Appendix IV: Migrant workers and the electronics industry in Malaysia 
    • Considerations for remediation programmes in Malaysia’s electronics industry 
  • Additional resources: Selected bibliography 
    • Key resources 
    • Remediation and monitoring case studies 
    • Gender-specific guidance 
  • References