Operational guidelines for Businesses on Remediation of Migrant-worker Grievances

The Operational Guidelines for Businesses on Remediation of Human Rights Grievances (the “Guidelines”) are created to primarily help companies and industry groups to develop voluntary programmes to remediate worker grievances, especially with regard to addressing human rights concerns of migrant workers in international supply chains. Given the number of stakeholders involved in any particular industry or region, the Guidelines are also relevant to the work of other interested third parties, including International Organizations, Non-Government Organizations (NGOs), community-based organizations (CBOs), civil society organizations (CSOs) and worker groups.  

The recommendations provided by these Guidelines are grounded in industry and international best practices for compliance and advancement of human rights, including the United Nation’s Guiding Principles on Business and Human Rights (“UNGPs”).  According to the UNGPs, all types of businesses can advance and support the human rights of its workers by establishing or participating in a remediation programme that offers remedies and resolution to affected workers.