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23 Jun 2023

IRIS Handbook for Governments on Ethical Recruitment and Migrant Worker Protection: Chapter 5 – Migrant-facing information initiatives

This resource is the fifth chapter of the IRIS Handbook for Governments on Ethical Recruitment and Migrant Worker Protection. It explores the ways in which governments can and should ensure that migrant workers can access and understand information about their rights and protections.  

The chapter highlights overarching principles for governments to incorporate when developing information initiatives; the kind of information migrant workers need and who can provide it; and significantly, a compendium of examples with specific guidance on the various initiatives explored. These include non-interactive approaches (text-based and non-text-based media, information campaigns) and interactive approaches (migrant worker resource centres, phone hotlines and online reporting tools and orientation programmes).  

Guidance is intended for government officials in their capacities as communication professionals, regulators, inspectors, labour attachés and consular officials, at different levels of administration (national, subnational) and across relevant portfolios (such as ministries responsible for labour and employment, immigration, emigration, foreign affairs and so on). 

The IRIS Handbook is IOM’s flagship global guidance tool for governments on ethical recruitment and migrant worker protection. It builds directly on the Montreal Recommendations on Recruitment: A Road Map towards Better Regulation with more detailed measures for consideration, and profiles relevant concrete actions that governments around the world have taken. 

  • Acknowledgements
  • Introduction and scope
  • 1 Overarching principles to guide migrant-facing information strategies
  • 2 Content and information providers
    • Content
    • Information providers
      • Directly by governments
      • Indirectly via government support, partnership or legal mandate
  • 3 Information delivery: a compendium of examples
    • Non-interactive approaches
      • Text-based media
      • Non-text-based media
      • Information and communication campaigns
    • Interactive approaches
      • Migrant resource centres and other in-person support
      • Telephone hotline and online reporting tools
      • Orientation programmes