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Date of upload

15 Oct 2015

Introduction to Basic Counselling and Communication Skills: IOM Training Manual for Migrant Community Leaders and Community Workers

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This manual is a pandemic preparedness for migrants and host communities capacity development tool to strengthen basic counseling and communication skills. The manual is designed for use by humanitarian workers such as development and community health workers and leaders who engage with migrants and mobile populations. The manual will strengthen counselling and communication skills that can be used to assist children, adolescents, adults and families living in migrant and host communities, and help them cope before, during and in the aftermath of a pandemic or any other crisis.

This manual can be used in a variety of settings such as institutions or communities. The manual uses participatory methodologies and is organized into sessions to allow flexibility for trainers and users to reschedule the time frame as needed. Developing counselling and communication skills takes time and practice. The exercise in this manual can be practiced several times in different settings to strengthen these skills. These skills can also be used in several humanitarian crisis situations other than a pandemic. This manual has been field tested in Cairo, Egypt as part of the Pandemic preparedness for migrants and host communities project funded by USAID through the Central Fund for Influenza Actions (CFIA).

  • Acknowledgements
  • Introduction
  • How to use this manual
  • Who should use this manual
  • Day One
    • Session 1: Introduction to pandemic influenza
    • Session 2: Introduction to counselling
    • Session 3: The Six Step Process for counselling
    • Session 4: Counselling and confidentiality
  • Day Two
    • Session 5: Basic communication and counselling skills
    • Session 6: Session planning* Session 7: Using the Six Step Process
    • Session 8: The Six Step Process
  • Day Three
    • Session 9: The Six Step Process
    • Session 10: Coping during a crisis
    • Session 11: Bereavement and anger
    • Session 12: Closing the training
  • Day Four
  • Conclusions
  • Evaluation of Training
  • Bibliography
  • Glossary