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27 Apr 2020

Building the Capacity of Municipalities in Socioeconomic Inclusion of Vulnerable Migrants

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The manual is a training package consist of different modules and sessions around seven main thematic areas, which provides a base for capacity-building to train municipal staff involved in the management and delivery of social services for migrants. It contains an introduction on what the training consists of and how to structure the whole training course, as well as each training session grouped under the respective modules. It provides both the training content and the handouts for the trainees. Topics mainly revolve around the following: (a) understanding migration; (b) developing intercultural competencies; (c) interacting with migrants and the local community; (d) improving services management; (e) anti-discrimination; and (f) conflict management. 

  • Introduction
  • PART 1. General elements of the curriculum
    • 1. Target groups and objectives
    • 2. Identification of the training topics
    • 3. Structure of the training programme
    • 4. List of training modules and sessions
    • 5. Methodology
    • 6. Process-related sessions
      • 6.1. Introductory session
      • 6.2. Daily closing, tasks and review of the tasks
      • 6.3. Evaluation and closing of the training
    • 7. Support for trainers and multipliers
      • 7.1. Becoming a multiplier
      • 7.2. Key features of the training approach
      • 7.3. Needs assessment
      • 7.4. Designing a training programme
      • 7.5. Delivering the training
      • 7.6. Training evaluation and reporting
  • PART 2. Training modules
    • Module 1: Understanding migration
      • Session 1: Countries of origin and push factors for migration
      • Session 2: Understanding the migration itinerary
      • Handout: Understanding migration
    • Module 2: Developing intercultural competence
      • Session 1: Intercultural communication and tolerance of ambiguity
      • Session 2: Overcoming stereotypes and developing empathy
      • Handout: Intercultural competence
    • Module 3: Non-discrimination
      • Session 1: Types of discrimination and ways to address it
      • Session 2: Discourse about discrimination and discrimination through discourse
      • Handout: Non-discrimination
    • Module 4: Conflict management
      • Session 1: Understanding and addressing conflicts
      • Session 2: Management of intercultural conflicts
      • Handout: Conflict management
    • Module 5: Interaction with migrants
      • Session 1: Supporting culturally sensitive and effective integration paths
      • Handout: Supporting culturally sensitive and effective integration paths
      • Session 2: Working with migrants in difficult situations:
      • Supporting and developing resilience
      • Handout: Supporting and developing resilience
      • Session 3: Cooperation with Intercultural mediators
      • Handout: Working with intercultural mediators
      • Session 4: Feedback and consultation of migrants
      • Handout: Feedback and consultation of migrants
    • Module 6: Interaction with the local community
      • Session 1: Engaging with the local community and cooperation with NGOs
      • Session 2: Mobilizing local support and cooperation with volunteers
      • Handout: Mobilizing local support and cooperation with volunteers
    • Module 7: Management issues
      • Session 1: Access to services through cross-sector cooperation and One-Stop-Shops
      • Handout: Cross-sector cooperation and One-Stop-Shops
      • Session 2: Peer support and intervision for professionals working with migrants
      • Handout: Peer support and intervision for the professionals working with migrants
    • References