Migration Management Digital Maturity Assessment Report - Armenia

Original Language
English
ISBN (PDF)
978-92-9268-698-7
Number of Pages
51
Reference Number
PUB2023/076/R
Date of upload

28 sep 2023

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Migration Management Digital Maturity Assessment Report - Armenia

This report provides an overview of the digital capabilities of the Central Government of Armenia, including in the field of migration management, and provides recommendations for furthering the digital transformation of the country’s governance and border management processes. Part of the IOM project, Digitalization for Safe Human Mobility, it was finalized using Migration Management Digital Maturity Assessment (MMDMA), a tool proposed to and developed for IOM by the e-Governance Academy (eGA). The report assesses the level of the country’s digital maturity in ten different focus areas and provides recommendations for the next steps in the digitalization of the public sector, offering suggestions for future activities by IOM and other stakeholders.

  • ACKNOWLEDGEMENTS
  • LIST OF FIGURES AND TABLES
  • LIST OF ABBREVIATIONS AND TERMS
  • EXECUTIVE SUMMARY
  • INTRODUCTION
  • METHODOLOGY
  • COUNTRY CONTEXT
    • 3.1 Country overview
    • 3.2 Migration overview
    • 3.3 Stakeholders
  • DIGITAL MATURITY
    • 4.1 Strategic planning
      • 4.1.1 National digitalization and/or e-Governance strategy
      • 4.1.2 Strategic oversight
      • 4.1.3 Legal framework
      • 4.1.4 Strengths and areas of improvement
    • 4.2 Management and coordination
      • 4.2.1 Organization and coordination
      • 4.2.2 Structure of the e-government
      • 4.2.3 IT managers/CIO
      • 4.2.4 Strengths and areas of improvement
    • 4.3 Financing Model
      • 4.3.1 Governmental funding
      • 4.3.2 International funding
      • 4.3.3 Projects and funding
      • 4.3.4 Strengths and areas of improvement
    • 4.4 Cybersecurity
      • 4.4.1 Policy and strategy
      • 4.4.2 Legal framework
      • 4.4.3 Operational management
      • 4.4.4 Strengths and areas of improvement
    • 4.5 Data management, secure data exchange
      • 4.5.1 Digital data management
      • 4.5.2 Legal framework
      • 4.5.3 Access to data
      • 4.5.4 Strengths and areas of improvement
    • 4.6 Digital identity management
      • 4.6.1 Identity management
      • 4.6.2 Digital identification and signatures
      • 4.6.3 Strengths and areas of improvement
    • 4.7 Access to public services
      • 4.7.1 Information on relevant public services
      • 4.7.2 Access to cross-border public services
      • 4.7.3 Availability and maturity of digital services
      • 4.7.4 Strengths and areas of improvement
    • 4.8 Digital skills
      • 4.8.1 Digital skills for public officials
      • 4.8.2 Awareness-raising and inclusion
      • 4.8.3 Strengths and areas of improvement
    • 4.9 Digital infrastructure framework
      • 4.9.1 Connectivity
      • 4.9.2 Digital Architecture
      • 4.9.3 Digital infrastructure
      • 4.9.4 Strengths and areas of improvement
    • 4.10 International cooperation
      • 4.10.1 International and regional cooperation
    • 4.10.2 Strengths and areas of improvement
  • CONCLUSIONS
  • ANNEX