IOM Case Management Guidelines

Original Language
English
ISBN (PDF)
978-92-9268-719-9
Number of Pages
168
Reference Number
PUB2022/028/R*
Date of upload

15 Dic 2023

Agregar a la lista de lectura

IOM Case Management Guidelines

These Guidelines are intended mainly for individual, non-clinical case managers providing direct support and assistance to migrants with protection and assistance needs, including children. Recognizing that case management for children requires specialized training and different approaches, there is a separate section on child protection case management. The Guidelines may also be useful for government officials, health-care providers, law enforcement officers and those working for service providers in the field of migrant protection and assistance. They can be applied in countries of origin, transit and destination. Given that countries face different challenges when it comes to migrant protection and assistance and have various capacities and service delivery models, it would be impossible to come up with a one-size-fits-all solution; the Guidelines are therefore intended to be incorporated into an organization’s existing policies and procedures. They aim to provide general guidance and are not region – or country – specific.

The Guidelines focus specifically on the case management process for migrants and not on general protection programming. They are not intended for use with persons with international protection concerns.

The Guidelines were developed with assistance from the Government of the Kingdom of the Netherlands as part of the COMPASS initiative. Under the auspices of the COMPASS initiative, IOM and partner organizations will provide a range of services directly to migrants and their families, including humanitarian assistance, comprehensive case management services for migrants with identified protection needs, return assistance and reintegration services.

The Guidelines draw on the IOM handbooks on protection and assistance for migrants vulnerable to violence, exploitation and abuse, and on reintegration, its policy on return, readmission and reintegration, and its guidance on response planning and on referral mechanisms.

  • FOREWORD 
  • ACKNOWLEDGEMENTS 
  • PURPOSE AND SCOPE 
  • ABBREVIATIONS AND ACRONYMS 
  • KEY TERMS AND DEFINITIONS: MIGRATION 
  • KEY TERMS AND DEFINITIONS: SOCIAL WORK 
  • PART 1: AN INTRODUCTION TO CASE MANAGEMENT
    • 1.1 IOM protection framework 
    • 1.2 Case management workforce 
      • 1.2.1 Roles and responsibilities
      • 1.2.2 Staff qualifications and knowledge 
      • 1.2.3 Supervision and workload sustainability 
      • 1.2.4 Well-being of case management workers 
    • 1.3 Institutional and operational considerations 
      • 1.3.1 Capacity
      • 1.3.2 Case management delivery models 
      • 1.3.3 Eligibility criteria 
      • 1.3.4 Standard operating procedures
      • 1.3.5 Coordination and capacity-building
      • 1.3.6 Monitoring and evaluation
    • 1.4 Information management 
      • 1.4.1 Data protection 
  • PART 2: CASE MANAGEMENT CONCEPTS
    • 2.1 Case management standards and principles 
      • 2.1.1 IOM principles of assistance
      • 2.1.2 Case management standards
      • 2.1.3 Complaint and feedback mechanisms
    • 2.2 Case management approaches 
      • 2.2.1 Strengths-based approach
      • 2.2.2 Rights-based approach 
      • 2.2.3 Trauma-informed care 
  • PART 3: CASE MANAGEMENT IN PRACTICE
    • 3.1 Case management practical skills 
      • 3.1.1 Interviewing skills
      • 3.1.2 Case note documentation 
      • 3.1.3 Mental health and psychosocial support: the role of the case manager
    • 3.2 The case management process
      • 3.2.1 Identification and registration
      • 3.2.2 Assessment
      • 3.2.3 Case planning
      • 3.2.4 Plan implementation
      • 3.2.5 Follow-up and review
      • 3.2.6 Case closure
  • PART 4: CHILD PROTECTION CASE MANAGEMENT 
    • 4.1 Working with children
    • 4.2 Guiding principles for child protection case management
    • 4.3 Child protection case management workflow
    • 4.4 Interviewing children
  • LIST OF REFERENCES AND FURTHER READING
  • IOM ONLINE COURSES 
  • ANNEXES 
    • Annex 1: IOM Screening Form for Protection and Assistance
    • Annex 2: IOM Screening Form for Vulnerability to Violence, Exploitation and Abuse
    • Annex 3: IOM Rapid Screening Form for Vulnerability to Violence, Exploitation and Abuse
    • Annex 4: IOM Screening Form for Victims of Trafficking
    • Annex 5: IOM MHPSS Rapid Screening Form for Migrants on the Move
    • Annex 6: IOM Interview Consent Form for Adults
    • Annex 7: IOM Interview Consent Form for the Legal Guardian
    • Annex 8: IOM Protection and Assistance Intake Form
    • Annex 9: IOM External Referral Form
    • Annex 10: IOM Case Plan Form
    • Annex 11: IOM Services Provided Form
    • Annex 12: IOM Monitoring Form
    • Annex 13: IOM Case Closure Form
    • Annex 14: NASW Standards for Social Work Case Management