Terms and Conditions

Terms and Conditions Governing the Sale of Publications

Scope

These terms and conditions govern the sale of IOM books and publications  pursuant to orders placed through IOM’s online bookstore at http://publications.iom.int.

Prices

All prices are in United States Dollars (US$), unless indicated otherwise. However, customers can also opt to pay in Euros (€) and Swiss Francs (CHF). The prices are subject to change without notice.

Exchange Rate

Conversions between the Euro, Swiss Francs and the United States Dollar are based on the official United Nations Operational Exchange Rate (http://www.un.org/depts/treasury/). The applicable exchange rate will be updated monthly on the first business day of the month.

Discounts

IOM offers special discounts to qualified retailers.  Please contact us (pubsales@iom.int) BEFORE placing your first order and AFTER having created your account.

IOM also grants discounts to developing and least developed countries. Discounts will be automatically applied in the checkout process.

Payment Information

Payments and shipping costs must be received in full before IOM will process and ship orders.

IOM accepts payments by credit card (Visa, MasterCard only), Check or Bank transfer.
Your credit card will be charged in the currency you have selected after confirmation of your order.

Checks have to be issued in the name of "International Organization for Migration" and must be denominated in the currency in which the order was made (United States Dollars (USD) or Euros (€) or Swiss Francs).

For customers within the Americas, Europe and Africa, please send your check to:

International Organization for Migration
Publications Unit
17 Route des Morillons,
P.O Box 71, 1211 Geneva 19, Switzerland.

For customers within Asia and Oceania, send your check to:

Publications Unit
International Organization for Migration  
28/F Citibank Tower
8741 Paseo de Roxas,
Makati City, Philippines 1226

For bank transfers, a USD20.00 or EURO 17.00 or CHF 20.00 fee will apply. Please use the following details to transfer your total order value:

For payments in US Dollar:
Bank name:         UBS SA Geneva
Bank branch:       35 Noirettes, CP 2600, 1211 Geneva 2 Switzerland
Account Name:    International Organization for Migration
Account no:         240-C0145718.6
Account no:         240-C0145718.6
IBAN:                  CH85 0024 0240 C014 5718 6
BIC/SWIFT:        UBSWCHZH12A

For payments in Euro:
Bank name:          UBS SA Geneva
Bank branch:        35 Noirettes, CP 2600, 1211 Geneva 2 Switzerland
Account Name:    International Organization for Migration
Account no:         240-C0145718.4  
IBAN:                  CH42 0024 0240 C014 5718 4
BIC/SWIFT:        UBSWCHZH12A

For payments in Swiss Francs:
Bank name:          UBS SA Geneva
Bank branch:        35 Noirettes, CP 2600, 1211 Geneva 2 Switzerland
Account Name:    International Organization for Migration
Account no:         240-C0145718.0  
IBAN:                 CH53 0024 0240 C014 5718 0 
BIC/SWIFT:        UBSWCHZH12A

Once transfer has been done, please email the bank transaction number or a scanned copy of your bank transaction receipt together with your Order Number to pubsales@iom.int  

Security

Credit card transactions rely on 3D Secure standard (Verified by Visa, MasterCard SecureCode)

Verified By VisaMaster Card Secure Code

IOM does not store credit card information which is transmitted to an online payment gateway using a secure connection (128 bit SSL encryption).

Cancellations and refunds

IOM only accepts cancellations of orders prior to sending shipments. To cancel an order you must send a cancellation notice to IOM by either fax (+ 41 22 798 61 50) or email (pubsales@iom.int) within 24 hours of placing your order.

IOM will refund you in full for cancellations if notification is received before items are shipped.

IOM shall automatically cancel your order if payment is not received within 60 days of the placement of the order.

Shipping Information

IOM charges shipping costs based on the weight of package to be sent in one shipment and the country of destination.

IOM reserves the right not to ship orders to certain countries.

Delivery times

Delivery time may vary between 3 to 14 business days from the date of receipt of your order

Return

You may return new, unopened items within 21 days of the date of your payment receipt for a full refund by sending a return notification to IOM by either fax (+ 41 22 798 61 50) or email (pubsales@iom.int). IOM shall not accept returns after expiration of the 21 day period.

IOM shall not accept the return of items that have been opened or used.

You will not be refunded for any shipping costs, except if the return is due to IOM’s error.

You will be notified by email of your refund once the returned item is received and processed.

Business days

IOM’s business days are from Monday to Friday, except for official holidays.

Force majeure

IOM reserves the right to cancel orders or delay the shipping of orders due to circumstances caused by force majeure, such as civil disorder, military action, natural disaster and other circumstances which are beyond the control of IOM. In such event, IOM shall give the customer an option to cancel his/her order and refund the customer in full.

Disclaimer

IOM warrants that the ordered items are of a satisfactory quality and reasonably fit for its normal purpose. IOM specifically does not make any warranties or representations as to the accuracy, quality, condition or delivery of the items.

IOM will only be liable to supply items that are accurately described and in stock at the time of placing of your order.

Intellectual Property

All intellectual property rights relating to the items shall remain vested in IOM, unless otherwise stated.

Miscellaneous

Nothing in these terms and conditions affects the privileges and immunities enjoyed by IOM as an intergovernmental organization.